SymptomAction
Theoperatingsystemdoesnot
start.
Verifythat:
•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage44
.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
Troubleshootingprocedure
Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:
1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.
3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter6“UsingtheSetupUtility
program”onpage41.
4.Gotothe“Troubleshooting”onpage54andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.
5.Tryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.Torestorea
capturedconfiguration,dothefollowing:
•ForWindowsEmbeddedStandard7:ClickStart➙ControlPanel➙SystemandSecurity➙
System➙SystemProtection➙SystemRestore.
Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.
6.Runthediagnosticprogram.
•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.
SeeChapter10“Gettinginformation,help,andservice”onpage65formoreinformation.
•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See
Chapter10“Gettinginformation,help,andservice”onpage65formoreinformation.
•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.
7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter10“Getting
information,help,andservice”onpage65formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
54ThinkCentreM32UserGuide
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