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Chapter8.Gettinginformation,help,andservice
Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovoandwheretogoforadditionalinformationaboutLenovoandLenovoproducts.
Informationresources
Youcanusetheinformationinthistopictoaccessusefulresourcesrelatingtoyourneedswhenusing
theproduct.
Usingthedocumentation
InformationaboutyourLenovosystemandinstalledsoftware,ifany,oroptionaldevicesisavailableinthe
documentationthatcomeswiththeproduct.Thedocumentationcanincludeprinteddocuments,online
documents,readmeles,andhelples.Mostofthedocumentationforyourserverisonthedocumentation
DVDprovidedwithyourserver.RefertothetroubleshootinginformationinyourserverUserGuide
forinstructionsonhowtodiagnoseproblemsanddobasictroubleshooting.Thetroubleshootingand
diagnosticsinformationmighttellyouthatyouneedadditionalorupdateddevicedriversorothersoftware.
LenovomaintainspagesontheWorldWideWebwhereyoucangetthelatesttechnicalinformationand
downloaddocumentationordevicedriversandupdates.ToaccesstheLenovoSupportWebsite,goto:
http://www.lenovo.com/support
Formoreinformationaboutyourserverdocumentation,see“Serverdocumentation”onpage2
.
Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadmelesandonlinehelp,that
comeswiththeoperatingsystemorsoftwareprogram.
ThinkServerWebsite
TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelpyoubuy,use,upgrade,and
maintainyourserver.YoualsocandothefollowingbyvisitingtheThinkServerWebsiteat:
http://www.lenovo.com/thinkserver
•Shopforserversaswellasupgradesandaccessoriesforyourserver.
•Purchaseadditionalservicesandsoftware.
•Purchaseupgradesandextendedhardwarerepairservices.
•AccesstheLenovoLimitedWarranty(LLW).
•Accesstheonlinemanualsforyourproducts.
•Accesstroubleshootingandsupportinformationforyourservermodelandothersupportedproducts.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
©CopyrightLenovo2012,2013
165
- ThinkServer 1
- UserGuide 1
- •“Safetyinformation”onpageiii 2
- •AppendixA“Notices”onpage169 2
- Contents 3
- Safetyinformation 5
- ThinkServerUserGuide 10
- ©CopyrightLenovo2012,2013 11
- Chapter1.Generalinformation 13
- Serverdocumentation 14
- Chapter1.Generalinformation3 15
- Chapter2.Serversetuproadmap 17
- 6ThinkServerUserGuide 18
- Chapter3.Productoverview 19
- Features 20
- Chapter3.Productoverview9 21
- Chapter3.Productoverview11 23
- Specications 24
- Software 24
- ThinkServerEasyStartup 24
- Chapter3.Productoverview13 25
- Diagnosticprograms 26
- Locations 26
- .Productoverview15 27
- Frontviewoftheserver 28
- Frontpanel 31
- 2IDbuttonwithIDLED 32
- 3NIC1statusLED 32
- 4NIC2statusLED 32
- Diagnosticmodule 33
- 1Powersupplyerror 34
- 2Ambienttemperature 34
- 3SystemfanerrorLED 34
- .Productoverview23 35
- SystemfanerrorLEDs 36
- 24ThinkServerUserGuide 36
- 2CPU1DIMMstatusLEDs 37
- 3CPU2DIMMstatusLEDs 37
- 4AmbienttemperaturelimitLED 37
- Chapter3.Productoverview25 37
- Rearviewoftheserver 38
- Servercomponents 42
- .Productoverview31 43
- 32ThinkServerUserGuide 44
- .Productoverview33 45
- RAIDcard 46
- Expandercard 47
- Figure23.Expandercard 48
- Connector14Connector4 48
- Connector25Connector5 48
- Connector36Connector6 48
- 38ThinkServerUserGuide 50
- 18-pinpowerconnector 51
- 2Mini-SASports4-7 51
- 3Mini-SASports0-3 51
- 4Opticaldrivepowerconnector 51
- Chapter3.Productoverview39 51
- Chapter3.Productoverview41 53
- Systemboardcomponents 54
- .Productoverview43 55
- Systemboardjumpersandswitches 57
- Figure31.Defaultjumpersetting 58
- Systemboardswitches 59
- Figure33.Systemboardswitches 61
- Clearpasswordswitch 61
- Reservedforthemanufacturer 61
- SystemboardLEDs 62
- 2-7SystemfanerrorLEDs 63
- Chapter3.Productoverview51 63
- 52ThinkServerUserGuide 64
- Turningontheserver 65
- Turningofftheserver 65
- 54ThinkServerUserGuide 66
- Chapter5.Conguringtheserver 67
- SetupUtilityprograminterface 68
- Securitymenu 69
- ServerManagementmenu 69
- Settingthesystemdateandtime 70
- Usingpasswords 71
- Selectingastartupdevice 72
- ConguringtheTPMfunction 72
- ExitingtheSetupUtilityprogram 73
- UpdatingorrecoveringtheBIOS 73
- Updating(ashing)theBIOS 74
- ConguringRAID 78
- AboutRAID 78
- Updatingthermware 81
- 70ThinkServerUserGuide 82
- Guidelines 83
- Precautions 83
- Systemreliabilityguidelines 84
- Removingtheservercover 85
- 1inthedirectionasshown 86
- Figure43.Removingtheleftcage 93
- Memorymoduleinstallationrules 94
- 84ThinkServerUserGuide 96
- Installingamemorymodule 99
- Removingamemorymodule 100
- InstallinganEthernetcard 101
- RemovinganEthernetcard 104
- AdvancedRAID 106
- RemovingtheTR500Key 107
- Figure58.RemovingtheTR500Key 108
- InstallingtheTR700Battery 109
- RemovingtheTR700Battery 110
- Installingtheexpandercard 112
- Removingtheexpandercard 114
- InstallingtheTMMPremium 116
- RemovingtheTMMPremium 117
- InstallingtheTPM 119
- RemovingtheTPM 120
- Figure67.RemovingtheTPM 122
- 1inthedirectionas 125
- Figure73.Openingthehandles 129
- Figure75.Donottouchthepins 130
- 4ofthemicroprocessorsocket 131
- Replacingthemicroprocessor 132
- Figure79.Openingthehandles 133
- Figure82.Donottouchthepins 135
- 128ThinkServerUserGuide 140
- 1onthechassisarealigned 147
- 2onthechassis 147
- ReplacingtheRAIDcard 154
- Figure107.RemovingtheRAIDcard 155
- Replacingthefrontpanelboard 156
- Replacingthediagnosticmodule 160
- Replacingasystemfan 163
- Completingthepartsreplacement 167
- Figure121.Cablerouting 168
- Updatingtheserverconguration 170
- Troubleshootingprocedure 171
- Usingadiagnosticprogram 172
- Viewingthesystemeventlog 172
- Basictroubleshootingtables 172
- Opticaldriveproblems 173
- Harddiskdriveproblems 174
- Memorymoduleproblems 175
- 164ThinkServerUserGuide 176
- Informationresources 177
- Usingthedocumentation 177
- ThinkServerWebsite 177
- LenovoSupportWebsite 177
- Helpandservice 178
- Beforeyoucall 178
- Callingforservice 178
- Usingotherservices 179
- Purchasingadditionalservices 179
- 168ThinkServerUserGuide 180
- AppendixA.Notices 181
- Trademarks 182
- Importantnotes 182
- Recyclinginformation 182
- Batteryreturnprogram 183
- Particulatecontamination 184
- ImportantWEEEinformation 184
- Exportclassicationnotice 185
- Electronicemissionnotices 185
- ENERGYSTARmodelinformation 187
- •Lowpowermemorystates 188
- •Liquidcoolingcapability 188
- 176ThinkServerUserGuide 188
- 178ThinkServerUserGuide 190
- 180ThinkServerUserGuide 192
- 182ThinkServerUserGuide 194
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